Order Placed
Complete checkout with your current delivery details and review the information you provide before submitting the order.
Sorvella Customer Care
Shipping &
Delivery
Straightforward delivery, thoughtful service, and no added shipping charge. Here is what to expect from the moment you place a Sorvella order through delivery.
Free
Shipping on all products
3–5
Calendar-day delivery
24/7
Customer support
From checkout to arrival
A simple delivery journey.
Sorvella keeps the process clear. Place your order with accurate delivery information, allow the order to move through processing, and expect delivery within our stated 3–5 calendar-day timeframe.
Order Progresses
Your Sorvella order moves through the normal order process before delivery. If you notice an issue with your order information, contact support as soon as possible.
Delivery
Sorvella's stated delivery timeframe is 3–5 calendar days.
Shipping at Sorvella
No shipping fee added.
Sorvella provides free shipping across the store so you can shop clothing, bags, jewelry, and everyday accessories without an additional shipping charge being part of the purchase decision.
Free shipping on every product.
Free shipping applies across Sorvella's available product range, including women's clothing, men's clothing, bags, jewelry, and everyday accessories.
3–5 calendar-day delivery.
Our stated delivery timeframe is measured in calendar days rather than business days.
Review your details before checkout.
Enter the delivery information you want used for the order and review it carefully before submitting checkout.
Support is available 24/7.
If you need assistance with an order or delivery question, Sorvella customer support is available around the clock.
Delivery details
What to keep in mind.
A few practical details can help keep the delivery process straightforward from checkout through arrival.
Delivery is expected within 3–5 calendar days.
This is Sorvella's stated delivery timeframe for orders.
Use accurate delivery information.
Check your address and contact information before completing checkout. If you discover an error after ordering, request assistance as quickly as possible. Whether an order can be changed depends on its processing status.
Have your order information ready.
When asking Sorvella for help with a delivery, provide enough order information for the support team to understand which purchase you are referring to and clearly describe the issue.
Do not send sensitive payment credentials.
Order-related support should not require you to send passwords or sensitive payment credentials in a customer-service message.
After delivery
Room to change your mind.
If an item is not right for you after it arrives, Sorvella provides free returns and exchanges within 30 days.
Free returns within 30 days.
Sorvella offers a 30-day return window with free returns.
Free exchanges within 30 days.
If an exchange is the better option, free exchanges are also available within the same 30-day period.
Useful answers
Shipping questions, answered.
How much does Sorvella shipping cost?
Shipping is free. Sorvella provides free shipping on all products.
How long should delivery take?
Sorvella's stated delivery timeframe is 3–5 calendar days.
Are the 3–5 days business days?
No. Sorvella's stated timeframe is 3–5 calendar days.
What if I entered the wrong delivery address?
Ask Sorvella support for help as quickly as possible. Whether the information can still be changed depends on the order's processing status, so a change cannot be guaranteed after checkout.
What if I need help with a delivery?
Sorvella provides 24/7 customer support. Have your order details available and explain what you need assistance with so the team can review the situation.
Can I return an item after delivery?
Yes. Sorvella offers free returns and exchanges within 30 days.
Does free shipping apply to Special Offers products?
Sorvella's operating policy provides free shipping on all products, including products available through the store's merchandising collections.
Need delivery support?
We’re here around the clock.
If your shipping or delivery question is not answered above, send Sorvella the relevant order details and a clear description of what you need help with.
Contact Sorvella
Support Email
support@sorvella.lol
Support Phone
+1 (718) 894-2122
Business Address
15503 Santa Clara Ct, Bakersfield, CA 93314, United States